Refund policy

Return & Replacement Policy

At QOOLFIT, we aim to deliver the best quality products. However, if something isn’t right, we’re here to help.

1. Replacement Policy
We offer replacement under the following conditions:

  • You received a damaged product

  • You received the wrong item

  • Size issue (one-time replacement allowed)

2. No Refund Policy
We do not offer refunds once the order is delivered. However, in rare cases where a replacement is not possible (such as stock unavailability), a refund may be processed.

3. Return Request Timeline

  • You must raise a request within 48 hours of delivery

  • Requests after this period may not be accepted

4. Product Condition

  • Item must be unused, unwashed, and in original condition

  • Original packaging and tags must be intact

5. Process

  • Share clear images/video proof of the issue

  • Our team will verify and approve the request

  • Replacement will be processed within 5–7 working days

6. Non-Eligible Cases

  • Used or washed products

  • Minor color variation due to lighting

  • Requests without proof

7. Contact for Support
Email: support@qoolfit.com

We’re committed to making your experience smooth and hassle-free.